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OUR 
SERVICE

Payment Options

Wix Payments


We use Wix Payments as our payment solution, it allows you to buy with debit/credit cards and other payment methods. The payment options that are available include:
- Amex - Visa - Mastercard - Maestro - iDeal - PayPal Once you are ready to pay, our website will redirect you to the corresponding payment option.




Stores


Our products are only available through our own website www.herdergear.com at this moment.





Shipping & Returns

Shipping


Starting from launch we will ship throughout Europe. Our orders are shipped Mondays through Fridays. In case you placed your order on a weekend day or holiday, we will process it on the next business day. As we deliver from the Netherlands delivery times may be longer if you live further away or in a remote location, but we will keep you notified through track and trace notifications.




Returns


Products bought online can be returned within 14 days, provided it is in its original condition.
How to return:

1. Contact us at contact@herdergear.com 2. You will receive the return form, please make sure to fill it in. 3. You can either use the same packing material as your order arrived in, or pack it in different material. 4. Drop off your package at the local Post Office or your preferred delivery service. 5. Once we receive and process the item(s) we will notify you and refund your payment within 10 working days.




Exchanges


To exchange a product for a different size or color (or other product all together): 1. Return your order as indicated above. 2. Place a new order for the desired products.




Wrong / Faulty Products


If something is wrong with your order or one of the products is faulty - we are sorry to hear it, our first priority is to make sure you get a product that fits our high standards. Please contact us as soon as possible by emailing contact@herdergear.com or use instagram or whatsapp (see the contact button on the left) and we will be happy to help you. Once we have received the product, our procedure to handle faulty products: (1) We check what is wrong with the bag (material failure, production error or human error - for example pierced fabric or cracked part). (2) Determine if the fault can be repaired or that replacement would be necessary. (3) In the rare case that a backpack can not be repaired, we will repurpose as much parts and fabric as possible in new products.




Tracking your order


After you have placed your order, we will notify you through e-mail. Also, by logging in to your account, you will be able to see the status and history of order(s). Once your order has been shipped, you will receive a track and trace code.





Payment Options

Wix Payments


We use Wix Payments as our payment solution, it allows you to buy with debit/credit cards and other payment methods. The payment options that are available include:
- Amex - Visa - Mastercard - Maestro - iDeal - PayPal Once you are ready to pay, our website will redirect you to the corresponding payment option.




Stores


Our products are only available through our own website www.herdergear.com at this moment.





Terms & Conditions

Payments & Intellectual Property


Secure Payments Herder Gear VOF uses Wix Payments and to ensure your order is processed securely. All transaction information passed between our site and the Wix Payments systems are encrypted using 128-bit SSL (Secure Socket Layer) certificates. Simply put, no information entered into the Wix Payments systems can be examined, used or modified by anyone else (including ourselves) attempting to gain access to sensitive information. Our Wix Payments site is also fully PCI DSS Compliant, a Payment Card Industry security standard which helps prevent fraud. More information can be found on https://www.wix.com/about/terms-of-payments
Intellectual Property Rights We are the owner of all intellectual property rights in our site, and the materials published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. If you’d like to print off a copy, or download any extracts of any pages from our site for your personal reference, just contact us and we can make it happen. Whenever you refer to our site and this printed or downloaded material, please can you make sure you acknowledge Herder Gear as the authors of the content. None of the materials or part of the materials on our site can be used for commercial purposes.




Terms & Conditions


1. General 1.1 These are the terms and conditions of sale of Herder Gear VOF, whose registered office is at Huissensestraat 58 2, 6833JB Arnhem, The Netherlands. Registered with Company Number 82134731 and VAT Number ​NL862349400B01. These terms apply to all online purchases of Herder Gear VOF goods made using www.herdergear.com, www.herdergear.nl and www.herdergear.eu. 2. Your Order 2.1 Every order you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The details of your order will be set out on the “CHECKOUT” page before you continue to the “PAYMENT” page. After the authorization of your payment (see wix payments), we will send you a confirmation email of your order, detailing the products you have ordered together with an order number. It is your responsibility to inform us as soon as possible if there are any errors in your order. 2.2 We try to deliver products from a small stock (as shown in the webshop). If a items turns out to be out of stock, we weill contact you about the leadtime. 3. Product waranty 3.1. Herder Gear VOF offers a one year waranty for defects in materials and production faults for all products. Please contact contact@herdergear.com within one year of purchase so the problem can be handeld. 3.2. Damage caused by misuse, accidents or neglect are not covered in the waranty. 3.3. The waranty does not cover the cost of returning the product.
4. Price & Payments 4.1. The price that you pay for the product will be the price that is displayed on the website at the “CHECKOUT” stage. All final prices are quoted in EURO and, where applicable, include value-added tax (VAT) and the delivery charges for your adress. 4.2. All purchases inside the European Economic Area are invoiced at a 21% VAT. Goods shipped outside of the European Union or the United Kingdom will not have VAT charges included on their invoice. 4.3. For up-to-date payment options see payment on the service page. In the case that we are unable to supply a ordered product, we will contact you to offer you a full refund or a different product. 4.4. Under the The Consumer Contracts Regulations, you have the right to cancel the order for the purchase of any standard Goods within 14 days of delivery. We are obliged by law to provide you with a full refund provided that you have returned the Goods to us in the same condition that they were delivered. 4.5. If you wish to exercise your right of cancellation, please contact us on contact@herdergear.com as soon as possible. 5. Delivery 5.1. We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours. We may employ a third party company as our carrier to make these deliveries. 5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control. 5.3. The delivery costs, as quoted, are for your account. A delivery charge will be added to your order prior to acceptance, and will be paid by you. For special delivery, please check our DELIVERY section. 6. Limitation Of Liability And Governing Laws 6.1. In no event will we be liable for any damages arising from or relating to any product purchased from Herder Gear VOF or the use of or inability to use products. Damages include, but are not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect or incidental damages. 6.2. Within the limits of the law, the aggregate liability of Herder Gear VOF for any loss or damage shall be limited to a sum equal to the amount paid for the product(s) in question. 6.3. These terms and conditions are governed by the laws of The Netherlands and the Dutch courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it. 7. Amendments 7.1. Herder Gear VOF reserve the right to make changes to these terms & conditions at any time.





Care Instructions

Payments & Intellectual Property


Secure Payments Herder Gear VOF uses Wix Payments and to ensure your order is processed securely. All transaction information passed between our site and the Wix Payments systems are encrypted using 128-bit SSL (Secure Socket Layer) certificates. Simply put, no information entered into the Wix Payments systems can be examined, used or modified by anyone else (including ourselves) attempting to gain access to sensitive information. Our Wix Payments site is also fully PCI DSS Compliant, a Payment Card Industry security standard which helps prevent fraud. More information can be found on https://www.wix.com/about/terms-of-payments
Intellectual Property Rights We are the owner of all intellectual property rights in our site, and the materials published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. If you’d like to print off a copy, or download any extracts of any pages from our site for your personal reference, just contact us and we can make it happen. Whenever you refer to our site and this printed or downloaded material, please can you make sure you acknowledge Herder Gear as the authors of the content. None of the materials or part of the materials on our site can be used for commercial purposes.




Terms & Conditions


1. General 1.1 These are the terms and conditions of sale of Herder Gear VOF, whose registered office is at Huissensestraat 58 2, 6833JB Arnhem, The Netherlands. Registered with Company Number 82134731 and VAT Number ​NL862349400B01. These terms apply to all online purchases of Herder Gear VOF goods made using www.herdergear.com, www.herdergear.nl and www.herdergear.eu. 2. Your Order 2.1 Every order you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The details of your order will be set out on the “CHECKOUT” page before you continue to the “PAYMENT” page. After the authorization of your payment (see wix payments), we will send you a confirmation email of your order, detailing the products you have ordered together with an order number. It is your responsibility to inform us as soon as possible if there are any errors in your order. 2.2 We try to deliver products from a small stock (as shown in the webshop). If a items turns out to be out of stock, we weill contact you about the leadtime. 3. Product waranty 3.1. Herder Gear VOF offers a one year waranty for defects in materials and production faults for all products. Please contact contact@herdergear.com within one year of purchase so the problem can be handeld. 3.2. Damage caused by misuse, accidents or neglect are not covered in the waranty. 3.3. The waranty does not cover the cost of returning the product.
4. Price & Payments 4.1. The price that you pay for the product will be the price that is displayed on the website at the “CHECKOUT” stage. All final prices are quoted in EURO and, where applicable, include value-added tax (VAT) and the delivery charges for your adress. 4.2. All purchases inside the European Economic Area are invoiced at a 21% VAT. Goods shipped outside of the European Union or the United Kingdom will not have VAT charges included on their invoice. 4.3. For up-to-date payment options see payment on the service page. In the case that we are unable to supply a ordered product, we will contact you to offer you a full refund or a different product. 4.4. Under the The Consumer Contracts Regulations, you have the right to cancel the order for the purchase of any standard Goods within 14 days of delivery. We are obliged by law to provide you with a full refund provided that you have returned the Goods to us in the same condition that they were delivered. 4.5. If you wish to exercise your right of cancellation, please contact us on contact@herdergear.com as soon as possible. 5. Delivery 5.1. We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours. We may employ a third party company as our carrier to make these deliveries. 5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control. 5.3. The delivery costs, as quoted, are for your account. A delivery charge will be added to your order prior to acceptance, and will be paid by you. For special delivery, please check our DELIVERY section. 6. Limitation Of Liability And Governing Laws 6.1. In no event will we be liable for any damages arising from or relating to any product purchased from Herder Gear VOF or the use of or inability to use products. Damages include, but are not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect or incidental damages. 6.2. Within the limits of the law, the aggregate liability of Herder Gear VOF for any loss or damage shall be limited to a sum equal to the amount paid for the product(s) in question. 6.3. These terms and conditions are governed by the laws of The Netherlands and the Dutch courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it. 7. Amendments 7.1. Herder Gear VOF reserve the right to make changes to these terms & conditions at any time.